Refund Policy

Refund Policy

AGS Welt is committed to ensuring customer satisfaction with our services. In the event that you require a refund, please review the following refund policy:

Refund Request Procedure

  1. To initiate a refund request, please write an email with the subject title “Refund Request” to the following email ID: info@agsweltgermany.de.
  2. In your refund request email, provide the following details:
  • Your full name
  • Contact information (email address and phone number)
  • A description of the reason for your refund request
  • Any relevant supporting documentation or information
  1. Once we receive your refund request, our team will review it promptly.

Refund Processing Time

AGS Welt aims to process refunds as efficiently as possible. Refunds will typically be processed within 10 working days from the date of receiving a valid refund request.

Refund Methods

  • SEPA Zone (European Union): Refunds for customers within the SEPA (Single Euro Payments Area) zone will be processed through bank-to-bank transfers. Please ensure you provide accurate bank account details for this purpose.
  • Outside the SEPA Zone/Worldwide: Refunds for customers located outside the SEPA zone or worldwide will be facilitated by our partnership with XE, a trusted international payment provider. We will work with XE to ensure the refund is processed securely and efficiently. We do not have control over exchange rates between Euro and your home currency. For XE exchange rates, you can conduct your own research.

Refund Eligibility

Refunds may be issued in accordance with the following conditions:

  • If we are unable to provide the services for which you have made payment due to unforeseen circumstances or if the services are canceled by AGS Welt.
  • If there is an overpayment or duplicate payment for our services.

Please note that refunds will not be provided for services that have been successfully delivered or if the refund request does not meet the specified conditions outlined in this policy.

Contact Us

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us at:

AGS Welt

Address: Bessemerstraße 82, OG 10, Berlin – 12103

Email: info@agsweltgermany.de

Phone: +49 178 4498957

We are dedicated to ensuring a transparent and efficient refund process to uphold our commitment to customer satisfaction.